All returns within the UK are free of charge and can take 2-3 working days to arrive and up to 10 working days to process.
If you are not completely satisfied with an item purchased online at Spica UK, you can return it to us within thirty (30) days of receipt of item(s) to obtain a refund by following the steps outlined below. No exchange service is available.
Please ensure that all Purchases/Merchandise must be returned in its original condition in order to be accepted as a return. Merchandise must be unworn, unwashed, with original packaging and labels and in the same condition. Returned items must be accompanied by the original invoice, all packaging, hang-tags and any related accessories and instruction booklets. Returns that do not meet our quality control inspections will not be accepted. No refund will be processed for items that are returned incomplete, damaged or soiled.
Please note that, unless they are faulty, certain products/Bespoke customized goods (including those ordered using the Spica UK Custom Shop) cannot be returned.
We will prosecute to the fullest extent of the law any fraudulent activities, including without limitation, any attempt to reverse or seek a refund of a valid charge for an order that has been properly fulfilled and delivered to you and is not subject to a right of return.
This does not affect your statutory rights. For more information on your statutory rights, contact your local Trading Standards Office, Citizens Advice Bureau or the equivalent in your jurisdiction.
If you have any questions about the returns procedure, please do not hesitate to contact our Customer Service.